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United Airlines | Enhanced PetSafe program

4.3avg.rating 7 votes.

PetSafe Program helps keep your animals safe and comfortable during travel

United Airlines understand the concern their customers have about their animals’ safety and well-being during travel and are committed to providing a safe and comfortable travel experience for everyone, furry friends included.

As part of our efforts to merge the policies and airport procedures of our two airlines, on March 3, United will adopt PetSafe®, Continental’s award-winning program for traveling with animals. 
United PetSafe will simplify the travel process for our customers and their pets. Effective for travel beginning March 3, except for small animals who you will carry on board with you*, we no longer check in animals at the airport ticket counter for travel in the cargo area of the plane. Instead, they will be accepted and delivered at cargo facilities or express package SPD (Small Package Dispatch)/QuickPak offices worldwide.   
 
*Small animals may still travel in the cabin in accordance with existing United and Continental policies.
 
The PetSafe program provides these benefits:
  • A dedicated 24-hour Live Animal Desk
  • United employees worldwide who have completed a USDA-approved, customized live animal-handling course
  • Enhanced tracking and tracing capabilities.
  • Dedicated PetSafe handling teams in all airport hubs
  • Weather and proactive shipment monitoring
  • More PetSafe climate-controlled vans than any other carrier
  • Pet hotels at Newark, Houston and Chicago airports
These program enhancements help reassure you that your animal is safe during travel.
 
Who to call with questions
When you call to arrange travel for your pet, you will receive instructions for where to take the animal once you arrive at the airport. Because PetSafe pricing varies based on the size of the kennel and the travel desintation, you can also get pricing information when you call.
 
United-operated flights: If you are scheduled to fly on United-operated flights between now and March 3, and your pet will be traveling as carry-on or in a kennel as checked baggage, please call United Reservations at 1-800-UNITED-1 (1-800-864-8331) to make the necessary arrangements.
 
United is reaching out to contact any customers who may have already arranged for their pet to travel as checked baggage on or after March 3, and ensuring they receive PetSafe booking and service.
 
You can also read about United pet policies and guidelines on the Pets information page at united.com.
 
Continental-operated flights: If you are scheduled to fly on Continental-operated flights between now and March 3, and you wish to schedule travel arrangements for your pet, please call our dedicated 24-hour Live Animal Desk at 1-800-575-3335 or 832-235-1541.
 
We also suggest you visit the PetSafe page on the continental.com website for helpful tips, recommendations and procedures when traveling with animals.

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65 comments on “United Airlines | Enhanced PetSafe program

  1. Alice Hall on said:

    Nice work on the post on turtles. Good read.

  2. Ann Kelly on said:

    Thanks for the article on fish. Good work!

  3. Christine Watson on said:

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  4. Joyce Wright on said:

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  5. Lisa Rodriguez on said:

    The article on pets was quality and worth the time.

  6. Stephanie Rogers on said:

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  7. Ronald King on said:

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  8. Lisa Robinson on said:

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  9. Helen Washington on said:

    Nice piece on the turtles.

  10. Jessica Hall on said:

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  11. Debra Philips on said:

    The article about pets was exactly what I was looking for. Thanks.

  12. Patrick Martinez on said:

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  13. Carl Hall on said:

    This article on animals was very good.

  14. Helen Bryant on said:

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  15. Douglas Wood on said:

    I enjoyed the article on turtles.

  16. George Campbell on said:

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  17. Carl Baker on said:

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  18. Michael Alexander on said:

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  19. Joseph Lopez on said:

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  21. Timothy Martinez on said:

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  22. Elizabeth Davis on said:

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  23. Ruth Wood on said:

    Excellent work on the article on turtles.

  24. Dennis Price on said:

    Excellent article about turtles. Thanks for the writing.

  25. Jessica Lee on said:

    Nice work on the article about fish. It was quite good.

  26. Sarah Hernandez on said:

    Excellent work on the article on fish.

  27. Joseph Cox on said:

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  28. Virginia Jenkins on said:

    Good work on the article about turtles. Very well thought out and written.

  29. Amanda Evans on said:

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  30. Jose Baker on said:

    I liked the article about fish. Good job.

  31. Arthur Ross on said:

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  32. Patrick Wilson on said:

    Thanks for the article on fish. Good work!

  33. Edward Cooper on said:

    Good post. I'm glad I read about fish, and I think I really learned a lot from the post.

  34. Jeffrey Garcia on said:

    Good article about dogs. Thanks!

  35. William Miller on said:

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  36. Jessica Ward on said:

    Quite a good article on turtles.

  37. Carl Torres on said:

    Excellent work on the article about cats. It made me think a bit more about the topic.

  38. Jessica Martin on said:

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  39. Gregory Reed on said:

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  40. Ann Long on said:

    The article about pets was exactly what I was looking for. Thanks.

  41. Jose Patterson on said:

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  42. Stephanie Edwards on said:

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  43. Kevin Collins on said:

    I liked the article on animals. Great job!

  44. Debra Garcia on said:

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  45. Gary Hall on said:

    Thanks for the excellent puppies article.

  46. Frances Gonzales on said:

    Quite a good article on turtles.

  47. Mark Cooper on said:

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  48. Larry Martin on said:

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  49. Paul Williams on said:

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  50. Marie Powell on said:

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  51. Edward Hughes on said:

    Good post. I'm glad I read about fish, and I think I really learned a lot from the post.

  52. Lisa Hernandez on said:

    I respect your article on animals.

  53. Brian Hill on said:

    That was a great read! Thanks for the article about turtles.

  54. Joyce Hill on said:

    Really great details about fish.

  55. Mark Robinson on said:

    Good post. I'm glad I read about fish, and I think I really learned a lot from the post.

  56. Eric Hayes on said:

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  57. Eric Evans on said:

    That was a good read on cats.

  58. Maria Rivera on said:

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  59. Sandra Williams on said:

    Thanks for the good post. It answered all the questions I had about fish.

  60. John Hernandez on said:

    Excellent work with the article about animals.

  61. Matthias on said:

    Lies, lies, lies!
    United’s pet safe program is neither safe nor is anyone dedicated. I just travelled with my 2 Labradors on united and both dogs got lost due to United agents at their so called petsafe program. No one at united took care during this incident and even now, 3 weeks after that travel date, countless phone calls and emails to United not one word of apology or reimbursement or any acknowledgement . Shame on United’s PetSafe program which should be investigated for animal abuse !

  62. Shirley Perry on said:

    A great blog and a great article about rabbits.
    You certainly deserve a round of applause for your post and more specifically, your website in general. Very high quality material.

  63. Jessica Morris on said:

    Excellent work on the article about parakeets.
    This is a very informative article.

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